TERMS & CONDITIONS (AGB).

These Terms and Conditions ("Terms", "AGB") govern the legal relationship between The Sprach Studio ("the Institute", "we", "us") and the client or enrolled student ("Student", "Candidate", "you").

Our services encompass:

• Live online and hybrid German language training across CEFR levels (A1, A2, B1, B2, C1, C2).
• Specialized intensive exam preparation bootcamps for official Goethe-Zertifikat and telc Deutsch examinations.
• Educational mentorship, German CV (*Lebenslauf*) drafting, and profile matching support for Voluntary Social Year (**FSJ**), Federal Volunteer Service (**BFD**), and Dual Vocational Training (**Ausbildung**) pathways in Germany.

All agreements, course enrollments, and advisory services are contracted and operated exclusively through The Sprach Studio (Greater Noida West, Uttar Pradesh, India). The Sprach Studio does not operate any commercial branch or business establishment in Germany. Local representatives in Germany provide on-ground orientation and non-commercial student mentorship.

To maintain the highest pedagogical standard, our language batches adhere to the following rules:

• Batch Size: Batches are capped at a maximum of 8–10 students to ensure each learner receives direct, personalized speaking practice.
• Live Attendance: Active participation, webcam enablement during speaking drills, and completion of weekly homework assignments are strongly expected for steady CEFR progress.
• Recordings & Portal: Enrolled learners receive secure access to recorded session archives and digital courseware for self-study and revision during the course duration.
• Code of Conduct: We maintain an inclusive, zero-tolerance policy against discrimination, harassment, or disruptive behavior during online or classroom sessions.

For candidates enrolled in our Germany pathway programs (FSJ, BFD, or Ausbildung mentorship):

• We prepare your German-format application dossier (*Lebenslauf*, motivation letter, credential recognition) and facilitate video interview introductions with verified German hospitals, social care organizations, kindergarten foundations, and training companies.
• Candidates must provide authentic, unmanipulated educational mark sheets, certificates, and background records. Submitting falsified documents will result in immediate termination of services without refund.
• Employment contracts, voluntary service agreements (*Vereinbarungen*), and stipend amounts are agreed directly between the candidate and the official German host institution.

No commercial consultancy, institute, or intermediary can guarantee a visa decision. The Sprach Studio guarantees 100% adherence to official German compliance guidelines to maximize application strength.

All published course fees and advisory packages are clearly communicated prior to enrollment with zero hidden surcharges:

• Course fees include live instructor hours, digital textbooks, workbook access, audio materials, and internal exam simulation drills.
• External examination registration fees (e.g., official Goethe-Institut or telc examination test center fees) are payable directly to the respective testing center.
• Enrollment is confirmed upon receipt of the agreed deposit or full course payment. Official tax invoices are issued upon payment completion.

• Batch Rescheduling: If a student cannot commence on the scheduled start date due to documented medical or emergency reasons, they may request a transfer to the next upcoming batch by notifying us at least 7 days prior to batch commencement.
• Cancellations Prior to Batch Launch: Written cancellation requests received at least 10 days before the batch start date are eligible for a refund less an administrative processing fee (15%).
• Post-Commencement: Once a live batch has commenced and course materials have been issued, fees are non-refundable as class seats and instructor commitments are irrevocably reserved.

All curriculum designs, presentation decks, proprietary *Redemittel* cheat sheets, exam practice modules, and student portal recordings remain the exclusive intellectual property of The Sprach Studio.

Students are granted a personal, non-exclusive, non-transferable license to use these materials solely for their own education. Recording, copying, redistributing, or commercializing institute materials without written consent is strictly prohibited.

These terms are governed by the substantive laws of India. For commercial contracts, the competent courts in Greater Noida West, Uttar Pradesh, India have jurisdiction, while mandatory consumer protection rights for EU residents remain unaffected.

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.